Anhui DJN Optronics Technology Co., Ltd.
Display FAQ

FAQ

How do you guarantee the quality?

DJN has got through many international authoritative certifications, making sure to our customers for obtaining better quality guarantee and ensure complying with RoHS, REACH and Halogen-Free standard. We successfully passed CE certification, ISO9001,ISO14001, ISO45001, IATF16949 and other system certification.

What interfaces and standards do your products support?

Our display products support a variety of interfaces and standards, including MIPI DSI, LVDS, and eDP, ensuring compatibility and flexibility with different devices.

Can l purchase samples before placing a bulk order?

Yes, we allow customers to purchase samples prior to making a bulk order. This helps you assess the quality and suitability of the products.

Do you support bulk orders?

Yes, we support bulk orders and can provide competitive pricing and efficient processing for large quantities.

What is your delivery lead time?

Our standard delivery lead time is 6 to 8 weeks, but the exact timing may vary depending on order volume and production scheduling. If customers have urgent needs, we can arrange for expedited production specifically.

How do I request a quotation (RFQ)?

You can request a quotation by contacting our sales team via email or through our website's RFQ form. Please provide details such as product specifications, quantities, and delivery requirements.

What kind of technical support do you provide?

We provide comprehensive technical support, including assistance with product selection,, troubleshooting, and after-sales service. Our team is available to help you with any queries you may have.

Do you offer a warranty? What is the warranty period?

We offer a one-year warranty on all products, covering defects in materials and workmanship. During the warranty period, we will be responsible for repair or replacement in case of quality issues.

Can you provide customization services?

Yes, we offer customization services and can adjust the size, resolution, and other features according to the specific needs of our clients to ensure the products meet the requirements of specific applications.

What is the products application?

Our display items are widely used in smart home appliances, industrial equipment, medical equipment, beauty machine, health and fitness, automative equipment, new energy(Photovoltaic, Wind electricity, Charging Pile), educational devices and so on.

How can I know if DJN screen meet my requirements?

The required information is as follows: 

1. DJN LCM/TLCM 

  • The basic information of LCD

  • If include Touch Panel

  • Connector and the pin map of the LCM/TLCM

  • If there is SPEC for the product

2. DJN UART screen: 

  • Meet the structural requirements (including matching the installation structure with the physical structure of the interface).

  • Need to meet the requirements of electrical performance (such as voltage and power).

  • Meet the requirements of UART communication: The communication protocol and rate must be matched.

  • Use the upper-computer software to develop the human-computer interaction interface required by customers

3. DJN LVDS screen( DVI interface or HDMI interface):

  • Interface matching(such as State grid standards and customer-defined standards)

  • Installation size matching

  • Power matching (supply voltage and current)

How long is the warranty period?

Generally the warranty period is one year.

What about the MOQ of DJN product?

The standard products have no MOQ, and the customized one is 500pcs to 1000pcs. In the early stage, we supported the sample order for testing.

How to get online technical support from DJN?

You can contact us by the following way:

  • E-mail:  sales@djnlcd.com

  • Whatsapp: +86 19128337396 

  • DJN website: djnlcd.com

What kind of Express are supported?

DHL

We use cookies to offer you a better browsing experience, analyze site traffic and personalize content. Part of the tracking is necessary to ensure SEO effectiveness,
By using this site, you agree to our use of cookies. Visit our cookie policy to learn more.
Reject Accept